Frequently Asked Questions
Is parking included?
We offer free, off-street parking to all our residents
What if I can't find a roommate? Will one be placed with me?
Never fear, our roommate matching system is here! Within the application process, you will find a portion that allows you to submit your living needs. This allows us to get to know each resident better and we use this to match you with like roommates.
Do you allow animals?
We unfortunately are not a pet friendly community. However, we do allow service and emotional support animals.
Am I allowed to have guests spend the night?
We of course love to meet your friends and family! We ask that all guests sign in and out at our front desk. We also have a limit on how many days a guest can stay over. They are allowed 3 consecutive nights. If they wish to stay any longer you must have permission from the management office. Your guest must always be accompanied by you and when staying over, they must stay in your room and not the common areas within your apartment.
School ends in May, why do I have to pay through July?
Our lease term is one year. This allows our students who are taking summer courses to continue their stay while in classes. We also have a handful of students who end up working over the summer, so this allows them to work and still have a place nearby to stay. The best part though, is for those who decide to renew for another year. They will not have to move all of their belongings out just to move back in!
Do you have laundry on site?
We do! Our laundry room is located on the ground floor of the building. This is the only amenity that costs an extra fee. The laundry machines are operated with a laundry card. The card costs $5.00 and has $3.00 pre-loaded on it. You insert your laundry card into the card machine and then can load the card with your desired amount of money.
What leasing options are available?
10 and 12 month lease options
Are co-living options available?
We lease by the bed, so each person has their own individual bedroom
Do you have flexible lease lengths?
We currently offer a limited amount of 10 month leases
Can roommates sign separate leases?
Everyone has their own seprate lease, we lease by the bed.
Do you offer individual leases & co-living?
Only individual leases
Can I request a specific apartment & can an apartment be held?
If we have the availability we will try to accommodate
Can an apartment be reserved ahead of time?
If there is a signed lease and we have the availability we will try to accommodate
Can I choose a specific apartment before I move in?
If there is availability
Is there a security deposit and is any of it refundable?
Yes $250
What payments are required before move-in?
Security deposit, amenity fee and 1st months rent
How do I apply for an apartment?
Through our online portal
Is there an online application process?
Yes
Where can I submit a rental application?
Online
What qualifications are needed to apply?
Must have 3x the rent in total household income (before taxes)
What screening criteria do you use for applicants?
Background and credit check
When is rent due and how can it be paid?
1st of the month, and can be paid by check, money order or through the online portal
Do you offer online rent payment options?
Yes
Are there late fees for rent payments?
Yes, after the 5th of the month
Do you require a security deposit and how is it handled?
Yes $250, and before move in
Are utilities inlcuded?
Yes
What utilities are included in the rent?
All amenities, heat, electric, ac, electric, water, sewer
Which utilities are residents responsible for?
Laundry
Is renter's insurance required?
Yes
Can I purchase renter’s insurance through the property?
Yes
Do you allow subletting or short-term rentals?
We do allow subletting, no short term leases
Can the apartment be sublet or listed on short-term rental platforms like AirBnB or VRBO?
You can find a sublet, but no Air BnB
Are housing vouchers accepted?
No
Do you accept Section 8 vouchers?
No
Do residents need to carry renter’s insurance?
Yes
What fees are due at move-in?
Security deposit, amenity fee and 1st months rent
Do you charge an application or administrative fee?
Yes, a $20 app fee
Is key fob or code access required for amenities?
Yes
Are amenities secured and accessible by residents only?
Yes
What are the hours of the clubhouse?
24/7
What are the hours for the fitness center?
24 hours with key fob
Is the fitness center open 24 hours?
24 hours with key fob
When is the gym open?
24 hours with key fob
What times is the pool open, and is it seasonal?
No pool
When can residents use the swimming pool?
No pool
When is the business center available for use?
24 hour
When is the resident clubhouse open?
24/7
Can I reserve the clubhouse for private use?
Yes
What times can I access the clubhouse?
24/7
When can I use the community laundry room?
27/7 with fob access
What are the hours of the laundry facility?
27/7 with fob access
Is the apartment set up for working remotely?
Yes
Are there coworking spaces or work-from-home-friendly features?
Yes, business center and computer studio
Are there shared workspaces or meeting rooms available?
Yes, 24 hour group study areas
Do common spaces have high-speed internet?
Yes
How do I get my packages/do you have package lockers?
They will be in the mail boxes or on the package shelf behind the front desk
Is there a secure package delivery system?
No
Where do deliveries go?
At the front desk
Do you offer outdoor grilling areas for residents?
No
Do you offer valet trash service and/or recycling?
No
What trash and recycling services are provided?
Dumpster
Are concierge services available?
No
What types of concierge or front desk services are offered?
We have a front desk attendant
Do you have any community events or resident activities?
Yes
Are social events hosted regularly?
Yes, the Live, Learn, Relax Program
Do you have a lending program for things like bikes, sporting equipment, etc?
Yes, bike storage room
Do you have community garden space?
No
Do you have DIY space, studio space, or podcast facilities?
We have study lounges that residents can use
What is the smoking policy?
No smoking
Is smoking allowed in apartments or common areas?
No smoking
Are pets allowed, and what is the pet policy?
No pets
Do you have a dog park or pet washing station?
No
What is the parking situation?
Parking lot available
Are garages or covered parking available?
No
Are there quiet hours or community rules I should know about?
Yes
What schools are in the area?
Carrol Hill, Troy High School, Gardner Dickinson, HVCC, Siena, UAlbany. RPI
Which school district is the property located in?
Troy School District
Is rideshare service (like Uber/Lyft) commonly available in the area?
Yes
How far is it to the nearest airport or train station?
Albany International 6.6 miles, Rensselear County Airport 5.6 miles, Albany-Rensselear Amtrak
What is the travel time to the closest airport or transit hub?
Albany International 6.6 miles, Rensselear County Airport 5.6 miles, Albany-Rensselear Amtrak
Are you near any transportation routes? Which ones?
Vandenburg Ave & Campbell Ave 0.2 miles away, Rt 4 & Glenmore Rd .6 miles away
Is public transit accessible nearby?
Yes
How walkable/bikeable is the community?
Decently
What is the walk score or bike score?
Walk score 55/100
Are there sidewalks, trails, or bike paths in the area?
Sidewalks are available
Are there grocery stores or shopping centers nearby?
TJ Maxx, Target, Homegoods, 5 Below, Market 32, Shop Rite, Aldi's, Walmart
What are the closest options for groceries and dining?
Tipsy Moose 0.1 miles, Chili's, Panera, Kennedy's Tavern
Are the apartments furnished?
Yes
Do you offer furnished or partially furnished apartments?
Yes, fully furnished apartments
Have any recent renovations been done?
No
When were these apartments built? Have there been any renovations?
Apartments were built in 2017
Are elevators available for resident use?
Yes
Is additional storage available inside or outside the apartment?
No
Do the apartments have walk-in or walk through closet options?
Walk-in closets are available
Is there a linen closet in the apartment?
No
Do the apartments have air conditioning?
Yes
Do apartments have ceiling fans or additional ventilation?
No
What type of climate control is included?
A/C and central heat
What type of flooring do the apartments have?
faux wood (vinyl) and carpet
Are the floors carpeted, vinyl, or hardwood?
faux wood (vinyl) and carpet
Is there a bathtub or just a shower?
Bathtub and shower combo
Are washers and dryers available? Are they in the apartment? What kind?
Yes, in the laundry room
Do apartments include in-home laundry or access to shared laundry?
Shared laundry
Are the washers and dryers full-size, frontload, or stackable?
Full size washers and dryers in the laundry room
Is there a separate laundry room or is it a laundry closet?
Laundry room
What kind of appliances and features does the kitchen have?
Full size appliances, dishwasher, sink, fridge, oven, microwave
Is there a disposal installed in the sink?
No
Do apartments have dishwashers?
Yes
Is a dishwasher included in each apartment?
Yes
Do kitchens include full-sized appliances?
Yes
Does the apartment come with a microwave?
Yes
Are built-in microwaves included?
Yes
Does the kitchen have a chef's island?
Yes
Does the kitchen include a dedicated pantry?
No